Sharing stories

I mentioned in my last post the notion of Second Victim for health care providers who have experienced an adverse event. Every physician has been there. Whether as a result of something we did, or as part of the disease course, sometimes patients have bad outcomes. Those patients stick with us, their memories intruding at inopportune times, making us wish for a do-over, making us think maybe we don’t have what it takes.


There’s a certain pressure to be perfect, coupled with stakes of life and death, that make the Second Victim Syndrome almost ubiquitous among doctors. Yet we often hide our insecurities after such an event, not wanting to admit our human frailty, not wanting to be judged. Isolation can become the norm.


The training session that I went to this week for our new Peer to Peer Support Network aims to break through this isolation in the hopes of preventing some of the PTSD-like symptoms that doctors suffer after an adverse event. The program allows doctors the chance to emotionally debrief with a colleague who knows exactly how they are feeling. Sounds kind of touchy-feely, right? But it works.


As part of the training session, we each shared a story of an adverse event in a small group, and the other doctors just listened. It was incredibly therapeutic to open up and to have three faces of complete understanding looking back at me, nodding, knowing. They knew exactly what it felt like to get news of a poor outcome and have to wonder what you could have done differently, if you could have changed the course. They knew all too well that intrusive voice saying, “You’re not good enough. A better doctor would have done this right. You’re going to mess up again.” They know the panic of seeing that patient’s mom again, wondering how she remembers you. And they don’t even have to say anything, because I know they know.


As we shared our stories throughout the morning, you could see shoulders become less tense, faces become less masked, and affects become brighter. There is amazing potential for this program, and it’s exciting. It’s exciting because I think we’re accepted Second Victim Syndrome and burnout as inevitable for too long. We assume that doctors are capable of bearing these burdens silently and still being flawless. We expect the high rates of depression and suicide as a hazard of the job. But it doesn’t have to be that way.


This Peer to Peer Support Network, and others like it around the country, is changing the norms. Isolation and shame can give way to understanding and healing, just by talking about it. And that can make us better doctors, more able to learn from our mistakes, bounce back from setbacks, and not carry our work home with us.